Loyalty has changed—find out what customers actually value to make them stick. Uncover essential insights into customer needs and experiences by both age and affluence. Discover the attitudinal and behavioural signals of your customers. Level up your competitive advantage with deep insights into your program members and benchmarks against key competitors.
…very comprehensive and thought provoking—particularly in the emergent areas.
- Director, Global Loyalty Program Strategy & Design,
McDonald’s
…share this with my executive team. Would like to see these insights more frequently.
- Head of Cards Business,
Saudi Awwal Bank
Walked away with understanding that we need to think beyond tier status as our Co-Brand value proposition.
- Head of Loyalty,
Air France / KLM Flying Blue
Gathered from across the globe, our data spans retail, hospitality, travel and much more. Our proprietary frameworks, credentialed by the Bond Behavioral Institute, blend consumer loyalty science with cutting-edge insights and data to provide brands with actionable strategies and clarity.
Use our proprietary tools and plot a path to enhanced performance and ROI.
Quickly and efficiently access the customer data that matters most to your business.
Know consumers worldwide with our ¼ Million Member Loyalty Model.
Open the aperture wider on benchmarks and comparatively measure the success of specific programs in their categories—all so you can fortify lasting bonds and sustain growth for your business. Understand how to Do Different to resonate more and set yourselves apart.
Unearth what customers are really feeling and thinking with a look at what stood out most in The Bond Loyalty Report™ for 2025, including Fast Facts, Trending Topics, Key Insights and more.
Plan for the future with an in-depth overview of this year’s data—including the top take-aways, disruptors, satisfaction scores, and more of what matters to consumers.
Enable strategic prioritization with a baseline comparison of your Program Performance vs. a customer Competitive Set that offers directional insights. Know where you stand.
Optimize your plans for performance improvement based on a semi-customized Survey Redeployment and Analysis, tailored to your member base and program objectives.
Capitalize on your customer interactions while measuring for performance. Gain tailored treatment plans with ready-to-action marketing outputs—from offer, messaging and cadence prescriptions.
Enrich both your member and non-member customer profiles with tactical targeting for immediate impact and ROI.
Fuse your customer data with best-in-class models, as well as Bond’s proprietary behavioural, attitudinal and emotional benchmarks. Even enjoy self-serve access to our Snowflake native app anytime you want to stay in-step with brands who have a firm grasp on how to use their data.
Do you really know your customers? From where they shop to their wardrobe and pantry inventory, Bond’s IQ data looks at the full picture. We uncover patterns in your customers’ purchase signals, allowing you to see exactly how they purchase and participate loyal-y with brands—yours and your competitors’.
Up your Wallet IQ for customer clarity. The study expands on benchmarks and brand comparisons with our proprietary “Wallet IQ,” our aggregator of financial data and consumer spending patterns, so you can discern the brand loyalists from the brand drifters.
Promiscuity
Quantify fragmented
wallet behaviors
Partnership
Identify and team up
with adjacent brands
Our suite of AI tools makes the unknown increasingly knowable—at scale, and at speed. Plus it never works alone; our experts are always validating, enhancing and enriching what our AI tools help to bring out of our data. That means an even more robust and enhanced Bond Loyalty Report each year.
Base your decisions on comprehensive consumer data that we've gathered from 680K+ consumers sharing multiple cards of spend.
Look into your brand’s future by looking back on insights derived from over $42 billion in consumer spend.
Bring stats to life with actionable segment flag files, industry trend trackers, performance improvement planners, quarterly round tables and more.